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Our Customers from Chile Praised Blue Elephant After-Sales Service

By BLUEELEPHANT on Feb 07, 2024

The customer from Chile bought CNC router Machine for the first time. This customer was recommended by our former customer. Due to the new project, this customer needs to buy a new CNC router Machine to cut building materials. The communication between customers and our sales manager Mandy is also very efficient. As a well-known supplier of CNC machines in China, CNC router Machine's products are of high quality and durable. Soon, Mandy confirmed a series of production details to the customer.
Blue Elephant provides a full range of after-sales services, including technical consultation, installation and commissioning, training guidance, repair and maintenance, etc. The following are the specific measures of Blue Elephant's after-sales service:
Technical consulting services: Blue Elephant provides professional technical consulting services. We provide customers with support in product selection, solution design, etc. This ensures that customers can choose the CNC machine that suits them.
Installation and debugging services: Blue Elephant is responsible for free installation and debugging of equipment to ensure normal operation of the equipment.
24-hour service response: Blue Elephant provides 24-hour service response. If customers have any questions or failures, they can contact after-sales personnel at any time. We will arrange professionals to solve the problem as soon as possible.
Software upgrade: With the continuous advancement of technology, Blue Elephant will continue to upgrade the software of CNC machines. We will carefully ensure that the functions of the equipment are continuously improved, and customers can enjoy free software upgrade services.
The above are the specific measures and policies for Blue Elephant's after-sales service. We will always be customer-centric and provide a full range of after-sales service support to ensure the smooth progress of customer production. We will continue to work hard to continuously improve our product performance and customer satisfaction. If you have any further questions or need assistance, please feel free to contact us. Thank you again for your support and trust in CNC machines!

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